University Medical Center, Tucson, Arizona

December 29, 2023

Your medical records may be available electronically. For more information, please call (520) 694-7310 or visit the main lobby of Banner – University Medical Center Tucson, weekdays from 8 a.m. to 5 p.m.

When visiting the main lobby regarding medical records, please bring a photo ID with you. If the records you need are not available electronically, most requests can be filled within seven to 10 business days. However, factors such as record availability, size of the record and the volume of requests will affect response time.

There may be a charge for the cost of reproduction of medical records. To obtain the records, you need to complete a Records Release form below, which you can print, or it is available at the Release of Information window.

For general information on how to obtain your records, contact the Release of Information department:

  • Phone: (520) 694-5099
  • Fax: (520) 694-6204

Request Your Medical Records Electronically

What is eDelivery?
HealthPort, our release of information vendor, can deliver copies of medical records in an electronic format. eDelivery provides an increased level of service by sending records electronically to a secure and environmentally friendly website.

How does it work?
Complete an authorization to release your medical records and then a request form for eDelivery (o pide la forma en español). You must have a valid email address.

Do I still have to pay for my records?
Yes, if you request records for personal use you get the first five pages free and will be charged 50 cents a page thereafter.

Who do I call if I have questions about the HealthPort website?
Call HealthPort at (800) 367-1500, #4.

Now that you filled out the paper work, what to expect:
After requesting an electronic copy of your medical records, HealthPort will, under agreement with this health-care provider, facilitate the release of the records based on your authorized request.

You will receive an email from HealthPort, at the email address provided, that will include detailed instructions on how to access electronic records via a secure web portal. Once you have received the email notification from HealthPort, the medical record will be available via the web portal for 30 days. If the record is not accessed during that timeframe, it will be deleted from the portal. If you need the record after that time, you must resubmit your request to the health-care facility.

To access your records electronically, your computer must meet or exceed certain requirements.

Payment regulations vary from state to state, therefore, depending on the location of the medical facility that you requested the records from, there may be a charge associated with this service. If that is the case, you may receive an invoice from HealthPort along with the medical record.

If you have any questions or to check on the status of the medical record, please call us directly at (800) 367-1500, #4.

Request Your Medical Records by Mail

A top priority is to protect the security and privacy of patient information. All information contained within the patient medical record is considered confidential and is federally protected under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Medical records shall not be released without the written authorization of the patient, his/her legal representative, a subpoena or court order.

Address your request to:
Health Information Management
Release of Information
1501 N. Campbell Ave.
Box 245008
Tucson, AZ 85724

You may need to request some records from the department where the services were provided.

Department of Psychiatry
Phone: (520) 626-6367
Fax: (520) 626–2004

Neurology Clinic
2800 W. Ajo Way
Tucson AZ 85714
Records before August 2005 are available. For records after August 2005, contact Banner – University Medical Center South.

Radiology (for films)
Phone: (520) 694–7409, option #3
Authorization is required. Most requests are completed in 48 hours.

Phone: (520) 694–2748

North Hills Physician Offices
265 W. Ina Road
Tucson, AZ 85704
Phone: (520) 694–8140

Pantano Physician Offices
7901 E. 22 Street
Tucson, AZ 85710
Phone: (520) 694–8402

The Pain ClinicPO Box 245115
Tucson, AZ 85724
Phone: (520) 626-3369

Tucson General Hospital
Occasionally, we receive requests for medical records from Tucson General Hospital, which closed in 2001. Our hospital does not have these medical records. If you were a patient at Tucson General Hospital and would like copies of medical records, please contact:
Tenet Health Care c/o Tenet Records Management
Dallas Record Center

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